Terms and conditions of the veterinary services
The definition of the terms
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Terms and conditions of veterinary services, which together with our privacy policy and terms and conditions of website use, govern Zoomies Mobile Vet Care Ltd relationship with you in relation to this website and Terms and conditions. The term ‘Zoomies Mobile Vet Care Ltd ’ or ‘us’ or ‘we’ refers to the owner of the website and the business. The term ‘you’ refers to the user or viewer of our website.
Services provided
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We will provide our veterinary services in accordance with the Royal College of Veterinary Surgeons Code of Professional Conduct. The veterinary surgeons are regulated in accordance with the Veterinary Surgeons Act 1966, to protect the public interest and to safeguard animal health and welfare. We will provide veterinary services to you during our normal business hours.
The emergency veterinary services to you are provided by local associated veterinary practice with whom we have an appropriate arrangement.
The veterinary service out of usual business hours are provided by out of hours service named on the website. We may change our normal business hours from time to time - please see our website, automated office closure email response or facebook page for our current opening hours and planned future closed dates.
You are responsible for making appointments to receive veterinary services. You can do so in person, or by contacting us at the email address, phone number or (where available) by using the online booking system on our website set out above. We do not guarantee that appointments will be available at your preferred time.
We reserve the right to refuse to provide veterinary services in the future if you, due to the mobile nature of the business, fail to give reasonable notice of cancellation. We expect all our clients to treat every member of our practice with courtesy and respect.
Due to the mobile nature of our practice, we are only able to offer appointments and services in the form of house visits to the patients address. We reserve a full right to provide our services at a mutually agreed alternative address or location at our discretion. The registered practice premises serve only as an office and is not available for any in person treatment, appointments or collections of any kind.
​We do not tolerate rude or abusive behaviour towards our team and such behaviour directed to our team may result in withdrawal of our services.
Consent and Instruction by a person appointed by you
If you wish for someone else (as an authorised agent) to present your pet for consultation or treatment, or to pick up a prescription for your pet, on your behalf please let the practice know. You will also need to confirm whether you are happy for us to discuss details in relation to your pet’s treatment with this person.
Fees
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Our prices are subject to review from time to time without notice. All invoices must be settled in full on receipt of the invoice. At our discretion, a delay to full payment for your pet’s treatment may be agreed for such reasonable period as we may determine but you still remain liable in full for all invoices and all sums at the end of this extended payment period and we are under no obligation to offer this.
We currently do not process direct insurance claims, but we will be happy to assist you with indirect claims. We may charge an administration fee for processing any indirect claims with your insurer. Where any payment remains outstanding for over 14 days, we reserve the right pursue standard debt collection process or take court action, if required. All costs incurred associated with us engaging a third party for such a purpose will be added on top of the unpaid amount outstanding and will be payable by the debtor. In the event that any invoice or other sum owed by you is not paid when due then we reserve the right to withdraw any veterinary services and charge 8% interest on any amount outstanding.
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Prescriptions and medications
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​​Prescriptions may only be issued following a clinical assessment of your animal. We may, at our discretion, require an updated clinical assessment of your pet before issuing a repeat prescription – please make your request in sufficient time to be able to arrange an updated clinical assessment if required.
We may charge you to issue written prescriptions or repeat prescriptions. Those charges are necessary to cover, for example, the time, responsibility and professional insurance costs involved. We will advise you of the costs before issuing a written prescription.
You may choose to have prescriptions dispensed by our practice or by another veterinary practice, clinic or pharmacy. If you choose to have your prescription dispensed by our practice, we will advise you of availability and costs before dispensing any medicinal or pharmaceutical products.
Once dispensed or posted, we will not be able to take back and refund any prescription medications or pharmaceutical products prescribed for your pet.
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End of life
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By signing our euthanasia consent form, you are also accepting all of our practice policies, terms and conditions included on our website.
You acknowledge that during the final treatment, the duration of the appointment and procedure is different for every pet and family, and in rare cases there may be unforeseeable side effects from the treatment of the pet which we will not be held responsible for. Speak to one of team members if you have any concerns or questions prior to the appointment.
If we are arranging cremation services on your behalf, you accept that the process from the procedure date to the return of ashes and other memorabilia does not usually take longer than 14 working days apart from exceptional circumstances.
Following an end-of-life procedure, due to the mobile nature of our practice we are not always able to visit our crematoria suppliers immediately after the treatment. Therefore you agree and consent for us to take your deceased pet under our care, until we are able to take them to the crematoria, or the crematoria are able to collect them from us. Whilst taking reasonable precautions, we will not be held responsible for any event which may occur out of our control or after the deceased pet has been taken under the care of one of the crematoria. Whilst your deceased pet is under our care, we will treat them with care and respect and we will keep them in a secured location.
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Liability
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​The practice carries professional indemnity insurance. The practice will supply veterinary services and products to you on the basis that the liability of the practice for any loss, claim, cost or expense arising out of the supply shall be limited to a maximum of the insured sum.
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Disclaimer
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​The information contained on our website, and in these terms and conditions, is intended for information and reference purposes only. Whilst we take every care to ensure that the information is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon.
These terms and conditions have last been updated on 26th of March 2025.